Faculty and Staff Directory

Introduction

• Dr. Haluk Demirkan, Ph.D. & PMP, - turning data, analytics, service & intelligence into innovation & outcome
• Milgard Professor of Service Innovation & Business Analytics
• Service Innovation, Cognitive Transformation, Analytics, AI Strategist & Solution Architect – MAESTRO
• LinkedIn: http://www.linkedin.com/in/halukdemirkan
• Google Scholar: http://scholar.google.com/citations?user=3qNp62MAAAAJ  

Senior Applied Research Scientist and Technologist. "analytics evangelist"

Dr. Haluk Demirkan is an innovation and analytics evangelist, maestro, data gig, recognized leader, experienced practitioner (20+ years), awarded consultant, accomplished scholar (~20 years), active applied researcher, cross-disciplinary teacher, effective mentor, invited speaker, productive author (150+ pubs) & professional student.

Dr. Demirkan (https://www.linkedin.com/in/halukdemirkan) is a Milgard Endowed Distinguished Chair Professor of Service Innovation and Business Analytics at University of Washington, and a Scientist at Amazon Devices and Services. He brings more than twenty-five years of experience spanning science, technology, and business, with deep multi-industry expertise and a strong record of interdisciplinary research across data-, decision-, design-, service-, cognitive- and systems-sciences. His work focuses on solving large-scale and complex with analytical, computational, and service-oriented approaches. 

Dr. Demirkan has collaborated with more than fifty global organizations in financial services, healthcare, retail, telecommunications, technology and others. 

He is also serving (on a professional voluntary basis), as Chief Scientist and Elected President of the International Society for Service Innovation Professionals (ISSIP). With 2,000+ individual members, 600+ member organizations, and 200+ universities across 72 countries, ISSIP is a 501(c)(3) professional association whose mission is to advance service innovation to deliver exceptional experiences for people, businesses and society. 

He has authored 70+ peer-reviewed research articles and approximately 200 total publications. 

Dr. Demirkan holds a dual Ph.D. in Information Systems and Operations Management from the University of Florida.

Teaching

Teaching Expertise & Interests (Cross-Disciplinary):

• Data, Information & Analytics (e.g. Business Intelligence, Analytics, Social Media Strategy & Digital Analytics, Big Data Strategy & Management, Data & Text Mining, Database, Data Warehousing, Cognitive Computing, Information Systems, Health Information Systems, Enterprise Systems)
• Innovation & Technology Management (e.g. Management of Service Innovation, Digital Innovation & Transformation, Service-Oriented Technology & Management)
• Project, Operations, Supply Chain, Technology Management (e.g. Project Management, Service Operations Management, Supply Chain Management, Business Process, Consulting)

Scholarly Interests

Primary Research Interests (Multi-Disciplinary):

1. Service Oriented Technology & Management: smart services, services computing, cloud/fog computing, dynamic capability, internet-of-things, systems thinking, smart cities, risk, pricing, queuing
2. Business Analytics & Collaborative Intelligence: data & information, business-, social-, cloud-, mobile-, video-, stream-, cybersecurity-, predictive-, customer-, IoT-, digital-analytics, big data, data hygiene, machine learning, deep learning, artificial intelligence, intelligence augmentation
3. Service Science & Customer Experience: open service innovation, co-creation of value -chains, -shops & -networks, design thinking, service level agreements, management challenges related to healthcare information services, self-service, smart service systems, service supply chain management
4. Digital Strategy & Transformation: cybersecurity, sustainable IT, digital innovation & transformation, cultivating T-shaped professionals and citizens in the era of digital transformation, ICT-enabled business models & processes, collaboration mechanisms, advice networks

RESEARCH METHODS include

• analytical & conceptual modeling, design science, action, empirical research and combinations

Current Research

Some of his recent projects are:

• co-creation of value with machine learning, artificial intelligence, intelligence augmentation, out-tasking
• how to train AI and smart machines? how to reward, punish or retire?
• human-centered smart services and cognitive assistants, T-shaped analytical thinkers & adaptive innovators
• enterprise-as-a-service, micro services and smart mobile-location analytics
• digital inter-organizational workflows with trust security & failure recovery, block chain and cloud/fog computing
• digital marketing/advertising strategy, service pricing
• customer experience and social media analytics
• data hygiene, integration, separation; value of data; data lakes