Haluk Demirkan

Professor & Director, Center for Business Analytics and Master of Science in Business Analytics
Campus Box
Information Systems and Operations Management (formerly the Department of Decision and Information Sciences), Warrington College of Business
University of Florida
Industrial and Systems Engineering, College of Engineering
University of Florida
Industrial and Systems Engineering, College of Engineering
University of Florida
Mechanical Engineering, College of Engineering
Istanbul Technical University

Haluk Demirkan is an innovation and analytics evangelist, maestro, data gig, recognized leader, experienced practitioner (~ 20 years), awarded consultant, accomplished scholar (~ 15 years), active applied researcher, cross-disciplinary teacher, effective mentor, invited speaker, productive author (150+ pubs) and professional student. 

He is an Associate Professor of of Service Innovation and Business Analytics at University of Washington (UW), Tacoma (tenured by the UW Board of Regents), and the Co-Founder & Board of Director of International Society of Service Innovation Professionals (http://www.issip.org/), a non-profit organization co-founded by IBM, Cisco & HP to promote human-centered “smart” services for value & outcome.

His achievements brought him an ongoing international leadership and reputation in analytics, service innovation and digital transformation with service-oriented technology & management (e.g. big data, data lake, mobile/cloud/fog/ cognitive computing, internet-of-things, social media).

His doctorate is in Information Systems and Operations Management from University of Florida, and his research in analytics, digital & service innovation and service-oriented technology & management have included recent industry-sponsored research projects with IBM, American Express, Intel and Teradata. He has almost 20 years of professional work experience on maximizing the return on the companies’ resources by effectively implementing strategic data and analytic solutions for 40+ Fortune 500 companies.


Doctor of Philosophy                                                                           University of Florida, Aug. 2002

  • The Department of Information Systems and Operations Management (formerly the Department of Decision and Information Sciences), Warrington College of Business
  • Dissertation Title: Supply Chain Management of Application Service Providers: Coordination Strategies and Queuing Effects; Dual Concentration: Information Systems and Operations Management
  • Co-Chairs: Hsing Kenneth Cheng (IS) & S. Selcuk Erenguc (OM)
  • Committee Members: Asoo J. Vakharia, Haldun Aytug, Joseph P. Geunes

Post Master of Science Engineering                                                     University of Florida, Apr. 1997

  • The Department of Industrial and Systems Engineering, College of Engineering
  • Thesis Topic: Design of Systems Development Methodology: Overlapped Waterfall Model
  • Concentration: Systems/Software Process and Quality Engineering; Advisor: Suleyman Tufekci

Master of Science Engineering                                                             University of Florida, Aug. 1995

  • The Department of Industrial and Systems Engineering, College of Engineering
  • Project Topic: Implementation of the ISO 9000/14000 in the various manufacturing industries
  • Concentration: Quality Control, Statistics and Reliability Assurance; Advisor: Jack Elzinga

Bachelor of Science                                                                 Istanbul Technical University, Jan. 1991

  • The Department of Mechanical Engineering, College of Engineering, Turkey
  • Concentration: Manufacturing Management and Engineering       

Received Certifications on

  • Project Management Professional Certificate from the Project Management Institute;
  • Citibank & AT&T Project Management;
  • AT&T Bell Labs Process Re-engineering;
  • MicroStrategy Professional Services, Business Intelligence, Data Warehousing, E-Business, Customer Relationship Management

Cross disciplinary teacher: ~ 15 years higher education face-to-face & online teaching experience

  • 2013-2016: Developed 8 brand-new courses for undergrad, MBA, Master in Cybersecurity & Leadership at UW-T
  • Since PhD in 2002: Developed 30+ courses & taught 70+ sections for undergraduate, master, PhD & executive programs as behalf of 7 disciplines (Information Systems, Supply Chain Management, Operations Management, Marketing, Accounting, Management, Industrial Engineering); for 16 degree programs/platforms (Undergraduate: Marketing, Management, Information Systems, Accounting, Industrial & Systems Eng. Graduate: Fulltime, Day, Evening & Executive MBA; Master of Accountancy & Infor. Systems, Evening & Online MS Infor. Mgmt., Master in Cybersecurity & Leadership, PhD Program, Executive Education)
  • National (UW-Tacoma, Arizona State U., U. of Florida) & International (Sabanci U.) teaching experience

Effective mentor/advisor:

  • Received invitations to serve honors theses, dissertation committees, doctoral consortiums, Milgard Scholars: worked with 10 Ph.D. 5 master & 8 undergraduate students

TEACHING EXPERTISE & INTERESTS (cross-disciplinary):

  • Data, Information & Analytics (e.g. Business Intelligence, Analytics, Social Media Strategy & Digital Analytics, Data & Text Mining, Database, Data Warehousing, Big Data, Cognitive Computing with IBM Watson, Information Systems, Health Information Systems, Enterprise Systems);
  • Innovation & Technology Management (e.g. Management of Service Innovation, Digital Innovation & Transformation, Service-Oriented Technology & Management);
  • Project, Operations, Supply Chain, Technology Management (e.g. Project Management, Service Operations Management, Supply Chain Management, Business Process, Consulting)
Scholarly Interests

Accomplished scholar:

  • since joined UW-T in 2013, 19 refereed journal pubs: 9 research (1A+ IS, 1A- IS,1A OM, 3B+/B IS, etc.) and 10 use-inspired journal articles [e.g. HBR-INT, Informs Analytics, ORMS Today, IEEE IT Pro]
  • since promotion to associate professor in 2009, 38 refereed journal pubs: 24 research (3A+ IS, 1A IS, 2A-IS,1A OM, 4B+/B IS etc.) and 14 use-inspired journal articles
  • since PhD in 2002, 50 refereed journal pubs in JMIS, JAIS, HBR, JSR, DSS, IEEE SMC, CACM, EJOR, etc.,(3A+ IS, 2A+ CS, 1A IS, 2A OM, 2 A- IS, 9 B+/B IS & CS, and others); 3 research books; 10 refereed book chapters & NSF reports; 31 refereed conference proceedings, papers & abstracts; 71 academic & professional conference presentations in 6 countries (USA, UK, Korea, Netherlands, Turkey, Mexico); 2500+ citations in Google Scholar; collaborations with 60+ academicians & professionals from 13 countries

Sponsored researcher:

  • $325K funding for research & $2.9M software grant /collaborations w. Intel, IBM, Cisco, HP, Intel, American Express, others; NIST grant is under review for amount of $ 75k

PRIMARY RESEARCH INTERESTS (multi-disciplinary):

  1. Service Oriented Technology & Management: smart services, services computing, cloud/fog computing, dynamic capability, internet-of-things, systems thinking, smart cities, risk, pricing, queuing
  2. Business Analytics & Cognitive Computing: data & information, business-, social-, cloud-, mobile-, video-, stream-, cybersecurity-, predictive-, customer-, IoT-, digital-analytics, big data, data hygiene
  3. Service Science & Customer Experience: open service innovation, co-creation of value -chains, -shops & -networks, design thinking, service level agreements, management challenges related to healthcare information services, self-service, smart service systems
  4. Digital Strategy & Transformation: cybersecurity, sustainable IT, digital innovation & transformation, cultivating T-shaped professionals and citizens in the era of digital transformation, ICT-enabled business models & processes, collaboration mechanisms, advice networks


  • analytical & conceptual modeling, design science, action, empirical research and combinations

VERTICAL SPECIALIZATION in service systems including

  • Healthcare
  • Financial
  • Online Education
  • Smart Planet/City

View Haluk Demirkan's content in our Experts Gallery

Current Research

Some of my ongoing research projects and interests are

data & analytics

  • cognitive assistants (w. IBM Watson) (structured & unstructured data, predictive analytics, data & text mining, artificial intelligence) (received IBM Faculty Award from IBM Cognitive Systems Institute for “Deep Analytics and Deep Learning: Leveraging Watson's Deep Thinking and Smart Services for Personalized Recommendations”)
  • mobile/location based analytics (w. Intel) (predictive analytics, mobile location & stream data)
  • management of big data (structured & unstructured data) and mobile services (e.g. Go, Phyton, MongoDB, Redis, InfluxDB)
  • development of IoT cyber security data integration & analytics framework (under review grant application to National Institute of Standards)
  • how to strategize and manage data lakes for big data (w. GE)

digital & service innovation & transformation

  • digital targeted advertising & analytics with big data (w. Hurriyet)
  • customer experience & social media analytics (w. servtrans)
  • T-shaped digital talents (w. IBM)
  • human-centered smart services & cities (Tubitak)

service-oriented technology & management

  • towards to Enterprise-as-a-Service/Service-Oriented Technology Management: Federated Architecture Model for Complex Adaptive Smart Service Systems
  • IoT cyber security model with cloud/fog computing (w. Cisco) (trust model for cloud services that implements semantics-based, security-oriented service-level agreements) (e.g. IBM block chain)
  • reliable inter-organizational data and information delivery networks for IoT (w. Cisco) (autonomic computing, mobile agent models and web services for fault detection and recovery algorithms)
  • enterprise process and service execution in cloud (service level agreements) (w. Intel)
Honors and Awards



  • Curriculum Enhancement Award, Center for Leadership & Social Responsibility, Milgard School of Business, UW – Tacoma “Development of instructional modules (in context of smart city and smart planet for well-being) for the analytics course”
  • Emerald Citations of Excellence (“Leveraging the capabilities of service oriented decision support systems: Putting analytics and big data in cloud”, Decision Support Systems, 2013) has been selected a winning paper in the prestigious Emerald Citations of Excellence for 2016 “based on the citations, in terms of novelty, interdisciplinary and relevancy in today’s world”
  • Nominated for the 2016 University of Washington-Tacoma, Distinguished Research Award.
  • Invited Expert Panelist for the National Science Foundation to review and evaluate the sponsored research proposals for the Partnerships for Innovation: Building Innovation Capacity Smart Services Systems (for service-oriented healthcare research & cybersecurity research), CISE Community Research Infrastructure (CRI) (for service-oriented technology) Programs
  • Invited Expert Reviewer for Royalty Research Fund at University of Washington to review sponsor research proposal
  • Invited Expert Reviewer for the Deanship of Scientific Research Program, King Abdulaziz University, Kingdom Of Saudi Arabia, Ministry of Higher Education (Research Group Title: Big Data and Cloud Computing)


  • Recipient of IBM Faculty Award from IBM Cognitive Systems Institute. “Deep Analytics and Deep Learning: Leveraging Watson’s Deep Thinking and Smart Services for Personalized Recommendations”.


  • Ranked 5th (based on 2 premier IS journals: JMIS & JAIS 2010-2013) and 41st (based on 4 premier IS journals: MISQ, ISR, JMIS & JAIS 2010-2013) in Top-100 Rankings of World-wide Researchers according to the Association for Information Systems sanctioned Rankings.
Academic Service

Institutional Commitment and Contributions to UW, UW-Washington, Tacoma, Milgard School of Business

  • Spearheading development of proposals, programs and curriculum for the Master of Science Business Analytics and Undergraduate Minor in Business Analytics, Milgard School of Business, University of Washington - Tacoma
  • Co-Founding Faculty Member: Master of Science in Business Analytics (2013 – present) (wrote the PNOI & proposal, coordinated the internal and external reviews, developed syllabuses & new course applications, represented Milgard School of Business at the faculty and APCC meetings, etc.)
  • Expert Reviewer for Royalty Research Fund program at University of Washington (2016 –present)
  • Elected Member: Milgard School of Business  - Graduate Programs (2015 – present)
  • Member: Milgard School of Business – Scholarship Committee (2013 – present)
  • Core Faculty Member: Milgard School, Master of Cyber Security & Leadership Prog. (2014-present)
  • Core Faculty Member: Milgard School of Business - MBA Program (2014-present)
  • Co-Founder & Executive Director: Center for Information Based Management, Milgard School of Business (2013-15)
  • Member: University of Washington, Tacoma - Distinguished Research Award Committee (2013-14)

Recognized leader/National & International Reputation & Leadership: Have been invited to serve as a

  • Research Faculty Fellow - Center for Services Leadership, WP Carey School of Business, Arizona State Univ.
  • Track Chair - Analytics, Mobile & Service Science at the Hawaii International Conf. on Sys. Science (HICSS)
  • Senior/Area/Regional/Associate/Guest Editor (8) - Decision Support Systems, IEEE IT Professional, Electronic Commerce Research & Applications, Information Systems Frontiers, J. of Management Information Systems, International J. of E-Commerce, INFORMS Service Science J., IEEE Transactions on Services Computing
  • Co-Founder & Mini-track Chair- Smart Service Systems: Analytics, Cognition & Innovation @ HICSS
  • Co-founder & Editor of a Book Collection - Service Systems & Innovations in Business and Society in Business Expert Press (with Jim Spohrer, Director, IBM Univ. Prog. & Cognitive Systems Institute)
  • Co-Founder & Elected Board of Director (w. IBM, Cisco, HP & Virginia Tech Unv.) ISSIP, none-profit prof. org.
  • Advisory Board Member - Teradata University Network, Institute for the Operations Research & the Management Sciences (INFORMS) Service Science Section, Global Text Project
  • Editorial Board/Review Member for Informs-Service Science, J. of Management Information Systems, California Management Review, J. of Service Research, DSS, ISR, MISQ, IEEE Transactions, etc.

Previously, at Arizona State University, he was a Founding Faculty Member for the Master of Science in Business Analytics, Evening Master of Science in Information Management, Online Master of Science in Information Management Programs

  • Core Faculty Member who co-developed the program and curriculum for Evening and Online Master of science in Information Management at WP Carey School of Business, Arizona State University; Ranked No. 3 for online graduate business programs by U.S. News & World Report; https://wpcarey.asu.edu/masters-programs/information-technology
  • Core Faculty Member who co-developed the program/curriculum for Full time Master of Science in Business Analytics at WP Carey School of Business, Arizona State University; Ranked No. 3 for online graduate business programs by U.S. News & World Report; https://wpcarey.asu.edu/masters-programs/business-analytics
  • Core Faculty Member who co-developed the curriculum for Online MBA at WP Carey School of Business, Arizona State University; Ranked No. 5 Online MBA by U.S. News & World Report; https://wpcarey.asu.edu/mba-programs/online
CV or Resume
PDF icon DemirkanHaluk_March 2017.pdf428.62 KB